COVID-19 Situation

Stone Mountain Lodge has a longstanding commitment to cleanliness and safety for our employees and guests. We continue this commitment during the public health crisis. We are adhering to health and safety guidelines as well as best practices for the hotel industry, in accordance with CDC guidelines during the “re-opening phase” of the economy. It is anticipated that these guidelines and protocols will evolve based on the recommendations of public health authorities and must be done in compliance with any federal, state and local laws.

​

We will be following the procedures below:

​

Front Desk:

due to the nature of our intimate front desk/lobby area it is difficult to practice social distancing measures, therefore we are keeping our office closed to the public. Please contact staff before, during, and after your stay by phone or email as much as possible. You can meet with staff outside of the office when necessary.

• Key drop check-in/check-out procedures

• Front desk will call the day of your reservation to give specific check-in procedures

• Guest can contact staff for assistance by calling our 24-hour emergency line provided at check-in

When our front desk/lobby area does open later in the year we will adhere to the strictest guidance for the hotel industry.

 

Guest Room and Housekeeping:

• Clean surfaces using soap and water, then use disinfectant.

• Practice routine cleaning of frequently touched surfaces paying special attention to

  • television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks, desks, phones, and keyboards

• Housekeeping shall not enter a guest room during a stay

• Housekeeping shall maintain the practice of cleaning rooms thoroughly following check-out

• Housekeeping will collect dirty linens and replace them for extended stays or by special request

• Housekeeping will wait at least 24 hours after a guest has left before cleaning/sanitizing

 

Hotel Employees and Staff Requirements:

• Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.

• Employee workstations will be cleaned and disinfected after every shift.

• Employees will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home. 

• Employees are to wear masks unless they are working individually outside and far from others

​