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Testimonials
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(Currently Filled)
Primary Duties include taking reservations, attending to guests, and generally
running the Stone Mountain Lodge front desk which includes the scheduling and
management of
lodging staff and housekeepers, along with other daily property support functions.
Needed:
Immediately
Hours: About
30 - 40 hours per week (year-round - varies with the season). Be able to work
weekdays and weekends until 9:00pm during summer; shorter shifts during the
off-season
Requirements:
- Strong interpersonal skills and professional
appearance
- Good Written, Phone, and Verbal Communication
Skills
- Computer Literate; Excellent with email; Learn
software quickly
- High degree of organization and resourcefulness
- Management experience
- Hospitality experience a strong plus
- Must be able to work weekends as needed
- 3 solid references
Essential Responsibilities:
- Schedule lodging front desk staff
including oneself based on seasonal and guest volume needs of Stone Mountain
Lodge
- Hire and Schedule housekeeping staff based on
seasonal and guest volume needs of Stone Mountain Lodge
Daily
Responsibilities:
- Answer the lodge phone and check both message
lines. It is of the utmost importance that the lodge phone be answered
promptly at all times.
- Make reservations, check in and check out
lodging guests
- Provide helpful accurate information to callers with
lodging inquiries
- Always be knowledgeable of the current rate
information sheets
- Take the name and number of anyone offering
marketing or selling products
- Accept lodging deposits and payments
- Accept deliveries and support vending
deliveries
- Do daily water readings
- Feed the ducks daily
- Open/Close the pool daily and do daily pool
readings
- Walk the property and see that everything is in
order. No trash, cigarette butts, etc. Delegate housekeepers to grounds
pick-up if needed
- Manage housekeeping and make sure all missing and
broken items and fixtures, or damages to the unit, are reported and logged.
- Help guests as needed - give extra towels, pillows,
room supplies
- Offer dining and touring recommendations
- Make bank deposits
- Keep a running list of needed supplies – one list in
the office
- Keep a running list of non-critical repairs – one
list in the office
- Call Handyman for any critical repairs - a
critical repair is one that keeps a unit from rental
- Call appropriate service people for any
emergencies
- Be able to do housekeeping if necessary
- Show the property to prospective guests and
groups
Event Support
- Refer wedding inquiries to the Event
Coordinator
- Cooperate with Event Coordinator and event staff as
needed
- Enter event information received from Event
Coordinator
- At times the Manager on Duty may be asked to
help with event duties
- Open the reception tent for limited entry
- If the Event Coordinator can not make an appointment
or if a prospect arrives without an appointment, then the Manager On Duty
will conduct a minimal tour
Additional Duties
- Responsible for the Stone Mountain emergency
phone. May schedule a rotation of this duty with assistant on-site lodging
managers.
- Always present Stone Mountain Lodge in a positive
professional manner to all guests, staff, and service providers
- Assist the owners in improving the business and
image of Stone Mountain Lodge
- Assist the owners in marketing Stone Mountain
Lodge
- Other duties that may arise
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